Privacy Policy

This Privacy Policy is maintained by Integrity Industries North Inc. ("IINorth", "Integrity", "we", "us", or "our") to answer common privacy questions about our website at www.iinorth.com and the MARS mobile application (the "App"). We respect your privacy and are committed to being transparent about the personal information we collect, how it is used, and the choices you have.

Our website is hosted on Lovable's managed platform. Lovable provides the hosting infrastructure and platform-level security controls; we are responsible for the information we collect and how we use it. MARS is hosted and maintained through trusted service providers selected by us or by your organization.

This policy applies to information collected through:

• Our website at www.iinorth.com, including quote requests, contact form submissions, and general browsing.
• The MARS mobile application used by authorized employees and contractors for workforce safety, personnel tracking, and operational awareness.
• Related communications when you request vegetation management services or engage with our operations team.

When you use our website, we collect only the information we need to respond to your inquiries and deliver our services. This may include:

• Contact details — such as your name, company name, email address, phone number, and project location.
• Project information — details about the site, vegetation type, access conditions, service requirements, and any safety or environmental considerations.
• Communication records — emails, phone messages, and other correspondence related to your request or contract.
• Technical data — basic server logs such as IP address, browser type, and pages visited, which help us maintain website security and performance.

Depending on how MARS is configured by your organization, the App may collect:

• Device information — device model, operating system version, unique device identifier, and application version.
• Location information — GPS location while the App is in use and, where authorized by your organization and permitted by your device settings, while running in the background. Location data is used solely for workforce safety, personnel tracking, operational awareness, mapping and dispatching, and emergency response. Location information is only available to authorized personnel within your organization.
• User information — name, employee ID, email address, and company name, used only to identify users within the MARS system.
• Usage information — diagnostic information such as login times, application activity, error logs, crash reports, and system performance information, used to improve application reliability and performance.

We use collected information to:

• Respond to inquiries, quotes, and service requests.
• Plan, execute, and document vegetation management work.
• Communicate about project schedules, safety, and compliance.
• Provide MARS services and display authorized users on mapping systems.
• Improve application and website performance.
• Diagnose technical issues and maintain system security.
• Maintain records for billing, warranty, and regulatory purposes.
• Comply with legal obligations and protect our rights.

We do not sell your personal information.

We collect and use personal information in a fair and lawful manner. For Canadian residents, this is consistent with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation. Our processing is generally based on consent, contract performance, legal obligation, or our legitimate business interests in operating a safe and compliant vegetation management service and workforce safety platform.

We do not sell personal information. We may share it only in limited circumstances:

• With your employer or organization using MARS, and authorized system administrators.
• With trusted service providers who help us operate the website, host or maintain MARS, manage communications, or deliver services — and only under confidentiality obligations.
• When required by law, regulation, court order, or to protect the safety and rights of our workers, clients, or the public.
• In connection with a business transaction such as a merger, sale, or asset transfer, where the receiving party agrees to respect the privacy of the information.

MARS may use third-party services such as Apple Push Notification service (APNs), Apple Maps, ArcGIS mapping services, and Microsoft Azure hosting where applicable. These providers may collect information in accordance with their own privacy policies.

Our website may contain links to third-party sites, such as map providers or industry resources. This policy does not apply to those sites, and we encourage you to review their privacy policies before providing personal information.

Our website does not use cookies or third-party tracking technologies to identify or profile visitors. If we add analytics or similar tools in the future, we will update this policy and provide an appropriate consent mechanism.

We use appropriate technical and organizational measures to protect personal information from unauthorized access, loss, or misuse. This includes secure hosting, access controls, and limiting access to those who need it to perform their work. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We keep personal information only as long as necessary for the purposes described in this policy, including responding to inquiries, completing projects, providing MARS services, satisfying legal and accounting requirements, and resolving disputes. When information is no longer needed, we securely delete or anonymize it.

Depending on your location, you may have the right to access, correct, update, or delete the personal information we hold about you. You may also withdraw consent or object to certain uses. MARS users should direct requests to their employer or the system administrator responsible for their organization's MARS deployment. For website inquiries, contact us using the details below. We will respond within a reasonable time and in accordance with applicable law.

Our website and services are not directed to children under the age of 18. MARS is intended solely for use by authorized employees and contractors and is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

The MARS application may collect device identifiers, location information, user account information, and diagnostic information. This information is used solely for application functionality, workforce safety, operational management, and technical support. Integrity Industries North Inc. does not sell personal information.

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised "effective date" and "last updated" date. Continued use of the website or MARS after changes are posted constitutes acceptance of the updated Privacy Policy.

If you have questions about this privacy policy or how we handle your information, please contact us: